Edit & Refund Policy

Welcome to our website (the "Website"), which is operated by GTA Drawings (referred to as "we", "us", or "our"). This Refund Policy applies to all our custom portraits and printed-on-demand products purchased through our Website.

1. CUSTOM PORTRAITS

Our goal is to provide a product that not only meets but exceeds your expectations. After placing an order and submitting your photograph(s), our artists will begin creating a custom portrait for you. This process involves careful time and effort, so please note that:

  • Once an order is placed, it is immediately sent to our artists to begin work. Therefore, we cannot offer refunds after an order has been made due to the custom nature of the product.

Approval and Edits:

Upon completion of the initial draft of the portrait, you will have the opportunity to review it and request edits. We strongly encourage you to take an active role in this process to ensure that the final product is to your satisfaction. Please understand that:

  • You have the ability to request edits until you are happy with the final draft.
  • Once you click "approve," the portrait is considered a final sale, and no further changes can be made.

2. PRINT-ON-DEMAND PRODUCTS

All of our products are uniquely created based on customer orders and, as such, do not have intrinsic value on the open market. Therefore, we do not provide refunds or exchanges unless the product arrives damaged or defective.

Damaged or Defective Products:

If your product arrives damaged or defective, please contact us within 14 days of receiving the item with details of the product and the defect or damage. We will address your concerns, which may result in replacing the item or, at our discretion, issuing a refund.

3. GENERAL TERMS

  • We reserve the right to refuse returns at any time.
  • Only regular priced items may be refunded. Sale items are not refundable.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

4. HOW TO CONTACT US

If you have any questions about our Refund Policy, please contact us at support(at)gtadrawings.com

We appreciate your understanding and cooperation with our Edit & Refund Policy. Remember, your satisfaction is our priority, and we are committed to creating a portrait that you will love. By placing an order on our Website, you agree that you have read, understood, and agree to be bound by all the terms of this Edit & Refund Policy.